Terms and conditions

General Terms & Conditions

All terms and conditions relating to the supply of products from Claro Print Ltd. are covered below. Please read all terms and conditions carefully before placing an order. By ordering any of our Products, you agree to be bound by these terms and conditions. Please print a copy of these terms and conditions for future reference. By agreeing to proceed from quotation to order it will be assumed that you have read, understood and agree to the conditions below.  

You can view our Privacy Policy here.

About Claro Print Ltd.
Claro Print Ltd
Offices 25,26,27+28a
1 Spiersbridge Way
Thornliebank
Glasgow G46 8NG
United Kingdom

Registered in Scotland Number: SC378314. 
VAT Registration number: 103 3766 40 
 

1. General Agreement

1.1 By placing an order with Claro Print Ltd, the customer acknowledges and agrees to be bound by these Terms & Conditions, which form the entire and exclusive agreement between Claro Print Ltd and the customer. No other representations, agreements, or understandings, whether written or oral, shall apply unless explicitly agreed upon in writing by a Director of Claro Print Ltd.

1.2 These Terms & Conditions supersede any prior agreements, proposals, or communications between Claro Print Ltd and the customer. No employee, agent, or representative of Claro Print Ltd has authority to alter or waive any provisions unless explicitly agreed upon in writing by a Director of Claro Print Ltd.

1.3 By placing an order with Claro Print Ltd, whether via email, purchase order, or any other written communication, the customer expressly agrees to these Terms & Conditions, regardless of whether they have signed a physical copy. A link to these Terms & Conditions is included in all quotes, and proceeding with an order constitutes full acceptance of these terms. If a customer has not received an official quote with the Terms & Conditions link, they are also included in all Order Confirmations. The customer has 24 hours from receipt of the Order Confirmation to raise any concerns regarding these Terms & Conditions. If no concerns are raised within this timeframe, it is considered that the customer has accepted them in full. Failure to review the Terms & Conditions before placing an order does not exempt the customer from being bound by them.

1.4 Claro Print Ltd reserves the right to cancel any order at its discretion, with no liability beyond refunding any pre-paid amounts. This includes but is not limited to situations where production is not feasible, materials are unavailable, or legal concerns arise.
 

2. Definitions

2.1 "Claro Print Ltd" refers to Claro Print Ltd, its subsidiaries, affiliates, and any authorized representatives.

2.2 "Customer" refers to the individual, company, or entity placing an order.

2.3 "Products" refer to any goods, services, or materials supplied by Claro Print Ltd, including but not limited to print materials, promotional merchandise, signage, garments, and swag items.

2.4 "Order" refers to the customer's request for products or services from Claro Print Ltd.

2.5 "Swag Projects" refer to orders involving multiple branded items, custom packaging, fulfillment, and distribution.

2.6 "Installation Services" refer to the fitting, mounting, or affixing of signage, graphics, or related materials provided by Claro Print Ltd or third-party contractors.
 

3. Order Acceptance & Formation of Contract

3.1 All orders placed by the customer constitute an offer to purchase and are subject to Claro Print Ltd’s acceptance, which is at its sole discretion.

3.2 A legally binding contract is formed only when Claro Print Ltd issues an Order Confirmation. An acknowledgment of receipt does not constitute acceptance.

3.3 Orders are final, and no cancellations, refunds, or modifications shall be permitted once the Order Confirmation has been issued unless expressly agreed in writing by a Director of Claro Print Ltd.

3.4 Claro Print Ltd reserves the right to refuse any order for any reason, including but not limited to concerns regarding feasibility, compliance, or previous account history.
 

4. Payment Terms

4.1 Payment must be made in full in accordance with the agreed terms before production commences, unless credit terms have been explicitly agreed upon in writing.

4.2 Failure to make payment within the agreed terms may result in order delays, suspension of further services, additional fees, or legal action.

4.3 Claro Print Ltd reserves the right to charge interest on overdue payments at a rate of 8% per annum above the Bank of England base rate.

4.4 Customers are responsible for all bank charges, foreign exchange fees, and transaction costs associated with payments to Claro Print Ltd.

4.5 Any disputes regarding invoices must be raised within seven (7) days of issuance. Failure to dispute an invoice within this period shall be deemed acceptance of the charges.
 

5. Pricing & Quotes

5.1 All prices quoted are exclusive of VAT and delivery charges unless explicitly stated otherwise.

5.2 Quotes are valid for a maximum of fourteen (14) days unless otherwise specified.

5.3 Claro Print Ltd reserves the right to amend pricing based on material costs, supplier changes, or other external factors beyond its control.

5.4 Claro Print Ltd reserves the right to amend pricing or cancel orders if third-party supplier costs change unexpectedly, making fulfillment unfeasible. In such cases, Claro Print Ltd will inform the customer and provide options to proceed at revised costs or cancel.

5.5 Errors in pricing, whether due to clerical mistakes or system errors, do not entitle the customer to purchase at the incorrect price. Claro Print Ltd reserves the right to cancel or amend such orders.
 

6. Delivery, Risk Transfer & Communication Responsibility

6.1 All delivery dates are estimates unless explicitly stated as "fixed" in writing by Claro Print Ltd.

6.2 Claro Print Ltd shall not be liable for delays caused by third-party couriers, customs holds, supplier issues, or force majeure events.

6.3 Risk and ownership transfer to the customer immediately upon dispatch from Claro Print Ltd’s premises, warehouses, or third-party suppliers.

6.4 Customers must inspect deliveries immediately upon receipt and report damages or discrepancies within 48 hours. Failure to do so constitutes acceptance of the delivery.

6.5 The customer is responsible for ensuring accurate shipping details and availability for delivery. Any delays caused by incorrect details, missed deliveries, or failed courier attempts are solely the responsibility of the customer, and no claims for loss, refund, or compensation will be accepted.

6.6 If the customer fails to provide necessary approvals, information, artwork, or payment in a timely manner, Claro Print Ltd reserves the right to amend production and delivery schedules without liability. No claims for delay compensation will be accepted in such cases.

6.7 All proofs must be approved within 24 hours from the date the order is placed. Failure to approve within this timeframe automatically voids any agreed delivery dates. There is no recourse against Claro Print Ltd for any resulting delays.

6.8 Claro Print Ltd may, at its discretion, provide updates on order progress, but the customer remains responsible for requesting status updates. Failure to receive proactive updates from Claro Print Ltd does not constitute grounds for claims of poor communication, nor does it warrant compensation or order cancellation.
 

7. Installation Services & Liability

7.1 Installation services may be provided by Claro Print Ltd or a third-party contractor. All risk and liability related to installation remain with the installer and/or the property owner upon completion of the work.

7.2 Claro Print Ltd shall not be liable for any damage, wear, or deterioration of installed products due to vandalism, weather conditions (including but not limited to storms, floods, high winds, or extreme temperatures), improper maintenance, or acts of third parties after installation.

7.3 The customer assumes full responsibility for the ongoing maintenance and security of installed products.

7.4 Any claims related to improper installation must be raised within 7 days of completion. Claims made outside this period will not be considered.
 

8. Product Quality & Guarantee

8.1 Claro Print Ltd guarantees that all products supplied shall conform to agreed specifications. Minor variations in colour, material, or finish that are commercially acceptable and within industry standards shall not constitute defects. Colour variation is inherent in all printing and product manufacturing processes.  Variations in base product colours may also occur due to differences in raw material batches.

8.2 Any claims regarding product defects or quality issues must be raised within 48 hours of receipt to be considered a valid claim. Failure to raise concerns within this period constitutes acceptance of the goods.

8.3 The Claro Print Ltd Perfect Print Guarantee covers errors in printing or finishing but does not cover delivery delays, low-resolution artwork, or proofing errors that should have been corrected at approval stages.

8.4 If a claim is deemed valid, Claro Print Ltd will determine whether to reprint or issue a credit at its sole discretion. No monetary refunds shall be issued under the guarantee. Additionally, a variance of up to 10% in quantity delivered versus ordered is considered standard in the industry and does not constitute a defect or grounds for a claim. The customer acknowledges and accepts this possibility when placing an order.
 

9. Swag Projects & Fulfilment Liability

9.1 Claro Print Ltd offers swag fulfilment services, including packaging, storage, and distribution. Once dispatched, Claro Print Ltd holds no liability for delayed deliveries, customs holds, or lost shipments. Due to the complexity of swag projects, Claro Print Ltd does not guarantee that every pack will include 100% of the originally intended items if there are supply chain issues, production errors, or fulfilment challenges. Any such discrepancies do not constitute a breach of contract or grounds for compensation.

9.2 The customer is responsible for ensuring accurate recipient details and must report any discrepancies within 7 days of dispatch. Any discrepancies must be reported with supporting evidence, and Claro Print Ltd will determine, at its sole discretion, whether a resolution is warranted. Delays in reporting discrepancies beyond this timeframe shall result in forfeiture of any claim.

9.3 Claro Print Ltd shall not be responsible for damages or losses incurred during international shipping or due to customs restrictions beyond its control. Any duties, tariffs, or additional charges imposed by customs authorities are solely the responsibility of the customer.

9.4 The delivered quantity of swag items may vary from the ordered quantity by up to 10%, and this variance is standard industry practice. In cases where the variance affects the ability to complete full swag packs, Claro Print Ltd will use commercially reasonable efforts to adjust packaging accordingly, but no claims for missing items due to this standard variance will be accepted. The customer acknowledges that bulk printing, production processes, and fulfilment logistics inherently carry margin-based discrepancies.

9.5 Claro Print Ltd is not liable for any consequential loss arising from swag fulfilment delays, including but not limited to missed event dates, marketing campaign disruptions, or internal distribution issues. It is the customer’s responsibility to allow ample lead time for potential unforeseen delays.

9.6 Where Claro Print Ltd provides storage and stockholding for swag projects, the risk of loss or damage remains with the customer. Claro Print Ltd strongly recommends that customers secure appropriate insurance coverage for stored goods.

9.7 Storage Insurance & Liability - All goods stored at Claro Print Ltd’s warehouse or any third-party storage facilities used by Claro Print Ltd remain the sole responsibility of the customer. Claro Print Ltd does not provide insurance coverage for customer-owned goods while in storage. It is the customer’s responsibility to ensure that adequate insurance is in place to cover loss, theft, fire, water damage, or any other unforeseen circumstances. Claro Print Ltd shall not be liable for any loss, damage, or deterioration of goods while in storage, regardless of the cause.

9.8 Storage Fees & Retention - Storage fees are charged at a rate of £22 per pallet per month, billed in advance. Partial pallet storage is charged at the full pallet rate. Storage fees apply from the date goods arrive at Claro Print Ltd’s facility or a third-party warehouse and continue until goods are fully dispatched or removed. If storage fees remain unpaid for 60 days, Claro Print Ltd reserves the right to dispose of the goods without notice and without liability for any losses incurred by the customer.
 

10. Intellectual Property & Design Use

10.1 The customer warrants that all designs, logos, and materials provided do not infringe on any third-party rights. The customer agrees to indemnify Claro Print Ltd against any claims arising from copyright or trademark infringements.

10.2 Claro Print Ltd reserves the right to use customer designs and final printed products in promotional materials unless the customer explicitly requests otherwise in writing.
 

11. Amendments & Legal Jurisdiction

11.1 Claro Print Ltd reserves the right to amend these Terms & Conditions at any time. Amendments shall apply to all existing and future orders, including complaints or claims raised before the amendment date.

11.2 Any dispute arising from these Terms & Conditions shall be governed by and construed in accordance with the laws of Scotland, with exclusive jurisdiction granted to the Scottish courts.
 

12. Liability & Indemnity

12.1 Claro Print Ltd’s total liability, whether in contract, tort, or otherwise, shall never exceed the total order value.

12.2 Claro Print Ltd shall not be liable for indirect, incidental, consequential, or financial losses incurred by the customer, including lost profits, reputational damage, or missed opportunities.

12.3 The customer agrees to indemnify and hold Claro Print Ltd harmless from any claims, liabilities, or legal proceedings arising from their use of products supplied by Claro Print Ltd.

12.4 Any legal claims against Claro Print Ltd must be brought within six (6) weeks of the incident. Any claims beyond this timeframe shall be automatically void.

 

Acknowledgement of Grant Funding
The development of our custom 'Brand Assets' client portals, designed to enable the simple management of corporate brand assets, was part-funded by grant funding from East Renfrewshire Council and the UK Shared Prosperity Fund. In compliance with the grant conditions, we acknowledge the support received and include the relevant logos as required. These portals aim to streamline brand asset management, making it easier for businesses to maintain consistency and efficiency. 

​​

​

​

​

​